Eric M. Bouse
1) Describe in detail the lab assistant's procedure for dealing with a lab
30 Minutes before the lab is reserved give the first call to current users that
the lab will be reserved in 30 minutes. Clean and tidy up the lab (push in chairs,
pick up trash). Put the reserved sign on the door to avoid having more users coming
in to the lab and getting involved in work.
15 minutes before the lab is reserved tell the users that the lab will be reserved
in 15 minutes and ask courteously that they finish up and begin to save their work.
Clean the lab again if needed and pull down projector screens or whatever special
equipment needed for the class.
Announce the lab is closed for reservation and nicely try to make sure everyone not
in the class is out of the lab. Make sure the lab is in order once more and turn on the projector
Note: If the lab is exceptionally crowded it may be necessary to claim that the lab will
be reserved in 10 or less minutes when it will actually be reserved in 15, to absolutely make
sure it is empty when the class arrives.
2) Give a simple explanation of what a lab assistant is to do incase of a
password lockout by a user.
Ask the user for his/her ID first. Then determine whether it’s Novell or Tophat
passwords or both. Make a ticket that includes the username and describing
which password(s) is/are to be changed. Assign the ticket to the HelpDesk and
give them a call.
3) List 3 things a lab assistant must check on a user before allowing them
to enter the lab.
Food or Drink
Any suspicious materials that may compromise lab security
4) When it comes to printers, what is a lab assistant responsible for?
Replacing toner cartridges, filling them with paper, clearing paper jams, assisting with
manual feed questions/problems, and monitoring improper printer use, i.e. 100 copies of
5) A lab assistant cannot make their shift. What are they supposed to do?
(Sounds easy, but people have problems following through)
Hopefully the lab assistant can email days in advance about not being able to
make their shift and then get someone to cover their hours. Also notify Stacee of
who is covering and what hours are being covered. If it is a short notification absence then
the lab assistant should call in and tell the other lab assistants that he/she won’t be
able to make it and if needed can try to find a replacement. It would be a good idea
to email Stacee in this situation as well.
6) A user in Microsoft Word is having problems with double spacing and
bullets. How do you alter these qualities?
Probably the easiest way is just by selecting the text they want affected and
Then right clicking, which will bring up a menu including “Paragraph”
and “Bullets and Numbering”. Under paragraph there is a pull down menu called
“Line Spacing” which may be changed to double space, single, or whatever.
Choosing bullets and numbering brings up a self-explanatory menu on bullets
7) Another user in Microsoft Word needs to change their page margins to
teacher specs. How do you do this?
Go to the “File” drop down menu and choose “Page Setup” the first tab selected
is “Margins”. From there you can change the numerical values to those required
by the teacher.
8) You find a student having problems with PowerPoint. They messed up
their whole presentation when their information got out of order. How do
you rearrange all the slides?
First I would recommend trying to “Undo” the mistakes they made, if that
can not be done then I suggest going to “Slide Sorter View”, there you can
easily drag slides into the order you desire.
9) A student in Access is getting an error message saying that the table
cannot be created until a primary key is defined. How do you fix this?
Go to the “Design View” of the table and there you will see the list of field names.
To the left there are small gray blocks, by clicking on this area next to the desired
field name, you may right click and choose the option “Primary Key” or go up to the
“Edit” pull down menu and choose “Primary Key”.
10) Someone in excel is trying to make 3 cells into one. How do you do
First select (highlight) the cells you want merged then you can click the button on the
Toolbar that looks like this <-a-> called “Merge and Center” or you can right click and choose
“Format Cells”. Under the “Alignment” tab there is a checkbox called “Merge Cells”.