"Who knows if it wasn't all for the best? Really, however bitter a thing is, if it finds you walking the right road, whether you're going up or down, either way you come step by step nearer to true happiness."
- Kenji Miyazawa, Milky Way Railroad

db_cra - config and historical databases
db_cra_repository - repository databases
FCRasSvr - agent repository database

backup logs: C:\Program Files\wfavvid\log\MCVD

attaching agent to a ucm user:
make ucm owner of their phone
set primary ext
set ipcc ext
attach phone to uccx rm user

if there's sync issues then restart the "Cisco Desktop Sync Service"

xpath example: