"Who knows if it wasn't all for the best? Really, however bitter a thing is, if it finds you walking the right road, whether you're going up or down, either way you come step by step nearer to true happiness."
- Kenji Miyazawa, Milky Way Railroad
db_cra - config and historical databases
db_cra_repository - repository databases
FCRasSvr - agent repository database
backup logs: C:\Program Files\wfavvid\log\MCVD
attaching agent to a ucm user:
make ucm owner of their phone
set primary ext
set ipcc ext
attach phone to uccx rm user
if there's sync issues then restart the "Cisco Desktop Sync Service"