outlook: cannot open your default e-mail folders… error

ran across this particular error today. in this instance the error message referenced a “gwmsp1.dll”. turns out the user had remnants of novell groupwise installed on their PC including a GW mail profile.

after creating a new mail profile with autodiscover and setting it as default i was able to delete the old GW profile. after that it worked great. i’d imagine any time this error pops up that something isn’t quite right with your mail profile.

uninstalling/reinstalling the outlook client does not resolve this issue as it’s a system mail profile problem.

source:
http://answers.microsoft.com/en-us/office/forum/office_2007-office_install/error-message-with-outlook-cannot-open-your/a2a34e5c-87e6-4875-8d41-19b551919471

This entry was written by resinblade , posted on Wednesday August 28 2013at 05:08 pm , filed under IT . Bookmark the permalink . Post a comment below or leave a trackback: Trackback URL.

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