papercut: dell c1765 mfp and 0 pages/0 cost

very recently…a dell c1765 mfp was deployed and installed as a printer on a papercut secondary print server. jobs printed to this print queue were listed as 0 pages and thus not being charged the appropriate cost per page. the issue was isolated to this particular printer. unfortunately, there was no alternative driver to test out because only the initial release was available.

papercut release 14.0.25901 resolves the issue with this printer.

update 1/28/2014:
correction, the papercut 14.x release resolved the 0 pages/0 cost problem, but after applying it the dell printer queued up jobs and simply deleted them without printing. i upgraded the printer firmware from 1.02.05 to 1.22.00 and also used a newer windows 7 driver listed as version 1.0.2.3 (dell version A02)…then everything worked correctly.

This entry was written by resinblade , posted on Friday January 24 2014at 07:01 pm , filed under IT . Bookmark the permalink . Post a comment below or leave a trackback: Trackback URL.

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