uccx: user cannot log in
while trying to login to the agent/supervisor desktop the user received the following message:
“Login failed due to a configuration error. Please ask your system administrator to associate your phone with the RM JTAPI Provider user ID according to the instructions in the Administrator Guide.”
pretty much exactly as the error message describes…the uccx rm user (application user) in call manager was not associated to that user’s phone.
source: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080223b87.shtml