today in unity connection 8.5 i needed to start the database proxy service again and was unable to access the service control center via the UC serviceability page. the following error was listed on the page “unable to communicate with service control center. the password for appadministrator (the administration account that was created during installation) may be locked out or expired.”

i found some cisco troubleshooting docs that mentioned that exact error and provided a solution, that, evidently was incomplete. further searching brought me to this post: http://puck.nether.net/pipermail/cisco-voip/2011-July/023010.html which offers a complete solution.

in short this is what needs to be done:
run cuc dbquery unitydirdb select alias, displayname, objectid from vw_user where alias =’appadministrator alias’

run cuc dbquery unitydirdb select objectid, userobjectid, credentialtype, encryptiontype from tbl_credential where userobjectid = “appadministrator userobjectid”

run cuc dbquery unitydirdb update tbl_credential set encryptiontype = “4” where objectid = “appadministrator objectid”

utils cuc reset password appadministrator

then restart the tomcat service (utils service restart Cisco Tomcat)

my thanks to ariel posting this information.

update 3/25/13:
much to my surprise this issue reoccurred today. however, this time around i simply logged into connection administration and opened up the appadministrator account’s Password Settings and checked the “Does Not Expire” option.

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