phase1: success
rapid prototyped a quick script for reading and writing to an XML doc on a UCCX server. far from ideal, but it functions.
i need to mess around more with the expression editor to get the actual results i want.

references:
http://www.netcraftsmen.net/component/content/article/70-unified-communications/679-using-xml-files-to-control-a-crs-script.html
http://www.uccx.net

phase2: pending